• Solstice Intimates does not offer returns or exchanges on ANY pieces -- custom/made-to-order or RTS (ready to ship). Orders cannot be cancelled or adjusted after 48 hours of purchase due to our production process. If you cancel within the 48 hours, you will receive your money back LESS a 3% restocking fee.
• Customer satisfaction is very important to us! Since we don't do returns or exchanges, please feel free to leave sizing info and measurements in the comment box in your cart, or email us within 48 hours of purchase-- for made-to-order only. This way we can help ensure the perfect fit!
• We will review any products considered defective on a case by case basis. Any defects must be addressed within 10 days of your package delivery.
Solstice Intimates does offer custom sizing. There is no additional fee for sizing requests. When you place your order, there is a “notes” section in your cart BEFORE checkout . Please leave your cup size, waist and hip size there.
We do accommodate custom order requests within reason. These will be one of a kind pieces made just for you!! Please send an email detailing your idea and we can let you know if it is possible and provide a quote for you.
• All Solstice Intimates products are handmade, but there are two categories: made-to-order and RTS (ready to ship).
• Our made-to-order products take at least 60 days. Some custom orders may require additional time.
• Our RTS pieces take between 2-5 days to ship out.
We do not offer rush processing.
If you need a piece in a short amount of time, please check out our RTS section, or be sure to allow enough time for us to make and ship your made-to-order pieces.
Most items are handmade to order and will ship in 6 weeks from the day you place your order. If you purchase specifically from the Ready to Ship or Swimwear section, these Items are available to ship within 2-5 days. Please note, actual color may vary slightly due to lighting, computer and phone settings, etc.
Due to the COVID-19 pandemic, our production times have increased. Our turnaround time is currently at least 60 days for made-to-order pieces. Thank you so much for your understanding!
All packages -- both domestic and international -- are shipped via USPS First Class, items over 1lb. are shipped Priority Mail. If you would like a signature required or upgraded shipping, please contact us in advance for a quote.
• We cannot be held liable for lost or stolen packages. If your item shows as delivered please contact your local Post Office to file a missing package report.
-You may file a claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance. or Priority Mail Express packages. Please file your claim immediately.
-If you would like to insure your package please email us at firstname.lastname@example.org.
• Both domestic and international packages that are not accepted at point of delivery are not the responsibility of Solstice Intimates to re-ship or refund.
• International orders returned to Solstice due to unclaimed customs will be returned to inventory after 90 days of no contact from the buyer. Solstice will attempt contact prior to the order being forfeited.
• International customers are able to order from our website, but are liable for all import duties and customs that will be charged by your country. Payment will be necessary to release your order from customs before delivery.
• All international orders are shipped first class.We are not responsible for delays in shipping once the product leaves the U.S. and cannot provide tracking past the U.S. border. We are not liable for lost or stolen packages. If you would like to upgrade shipping to priority, please purchase the upgrade HERE.
* The Postal Service is temporarily suspending international mail acceptance for certain destinations due to service impacts related to the COVID-19 pandemic. For more information please go to USPS Service Alerts: International Service Disruptions.
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