FAQ/Policy

• Solstice Intimates are hand made to order. Because of the amount of TLC we put into these products shipping time can be between 4-6 weeks. (Approximately 42 days). We do not offer rush processing. 

• Solstice Intimates does not offer returns or exchanges.  Orders cannot be cancelled after 48 hours of purchase. We will review products considered defective on a case by case basis. Any defects must be addressed within 10 days of your package delivery.

• Customer satisfaction is so important to us! Since we don't do returns or exchanges, please feel free to leave sizing info and measurements in the comment box at checkout or email. This way we can help ensure the perfect fit !

• To our international babes, you are responsible for any fees incurred by the customs process of your country. We will not falsify customs documents in any way! Please sure you know the policies of your destination. We cannot be responsible for lost or stolen packages. 

• All international orders are shipped first class. If you would like to upgraded , please email us for a quote. We are not responsible for delays in shipping once the product leaves the U.S. and cannot track past the U.S. border. 

• We do accommodate custom order requests. These will be one of a kind pieces made just for you!! Please send and email detailing your idea and we can provide a quote for you.

• Solstice Intimates does offer custom sizing. There is no additional fee for sizing requests. When you place your order, there is a “notes” section before checkout. Please leave your cup and pant size there. 

• For any other inquires not addressed in this FAQ please email us at info@solsticeintimates.com

 

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